Privacy Policy — ExZork Shop

1. Introduction

ExZork Shop ("we", "us", or "our") operates the ExZork Shop website (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, browse game accounts, make purchases, or use any of our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

2. Information We Collect

Personal Information: When you subscribe to stock notifications, we collect your email address. When you complete a purchase, we collect your email address and transaction details. Administrative access to our internal systems requires authorized credentials.

Account Data: Game account listings include metadata such as server name, character names, weapon names, levels, prices, and images. Account credentials (login, password, recovery email) associated with purchased accounts are stored securely and are only disclosed to the verified buyer upon completion of a sale.

Usage Data: We automatically collect certain information when you visit the Platform, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Platform.

Cookies and Similar Technologies: We use cookies to maintain session state, remember your preferences (such as notification email), and analyze traffic. You can control cookies through your browser settings.

3. How We Use Your Information

To operate, maintain, and improve the Platform and our services.
To send stock notification alerts when accounts matching your criteria become available.
To process transactions and deliver purchased accounts via secure email transfer or direct handover.
To communicate with you about your orders, purchases, or support requests.
To detect, prevent, and address fraud, security breaches, and technical issues.
To comply with legal obligations and enforce our Terms of Service.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following situations:

Service Providers: We use third-party services for image hosting (Google Cloud Storage) and email delivery (ZorkMail, SMTP providers) who process data only on our behalf.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition, your information may be transferred.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Internal system passwords are hashed using bcrypt. Account credentials are stored securely and are never exposed to unauthorized users. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. You can unsubscribe from stock notifications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order records and account data may be retained in our systems for audit and compliance purposes.

8. Third-Party Links

The Platform may contain links to third-party websites (such as EpicNPC or Discord). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of every website you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us via Discord: exzork.